Refunds & Exchanges
Most of our new products are made-on-order which means that when you place an order, we either produce the product (prepare, assemble, paint and upholster) or manufacture the product from scratch. Either way; this is classed as a ‘customised’ product because we produce it based on the options you select in the product page. Customised products are NOT-REFUNDABLE. You can find out if your product is refundable on the product page.
We also stock non-new products such as: ex-display and faulty stock, such products are returnable under our 14 day money-back guarantee.
For all other products we offer a 14 day 100% money-back guarantee.
Faulty goods on delivery
Don’t worry, your order is protected under the MerchantShield® Guarantee. If your product arrives damaged or you discover a fault with your product after delivery, please contact us as soon as possible so that we can investigate the issue. You can read more here
Defects with product
As long you you choose the correct warranty for your product upon purchase, your product will be protected under the World of Thrones Warranty or the Global Warranty & Assistance Program. You can read more here.